Right of Withdrawal & Model Withdrawal Form

Last updated: 07 July 2026

The German-language version of this document is the legally binding reference in case of any discrepancy in interpretation.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise it, you must inform us (Ahmad Sakka, Saseler Chaussee 30c, 22391 Hamburg, [email protected]) by a clear statement of your decision.

Early lapse upon first use

Your right of withdrawal lapses as soon as you first use the service (consume at least one credit). With the first use you expressly agree that performance of the digital service begins and confirm that your right of withdrawal thereby lapses. As long as you have not consumed any credit, your 14-day right of withdrawal remains in force.

Model withdrawal form

(If you wish to withdraw from the contract, complete this form and return it.) To: Ahmad Sakka — Saseler Chaussee 30c, 22391 Hamburg — [email protected] I/we hereby withdraw from the contract concluded by me/us for the following service: - Service: ............................................ - Ordered/received on: ................................ - Name of consumer(s): ................................ - Address of consumer(s): ............................. - Signature (only if on paper): ....................... - Date: ..............................................